Terms and Conditions

Man with Van Harrow Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Harrow provides removal and related services. By making a booking or allowing work to commence, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

These terms apply to all domestic and commercial customers using our man and van and removal services in Harrow and surrounding areas, as well as other locations agreed with us in advance.

1. Definitions

In these Terms and Conditions, the following words shall have the meanings given below:

Customer means the person, firm or company who purchases or uses the services.

Services means any removal, transport, loading, unloading, packing, unpacking, or associated services provided by us.

Goods means all items and personal belongings which are the subject of the Services.

Vehicle means any van or vehicle used by us to provide the Services.

We, us and our means Man with Van Harrow.

2. Scope of Services

We provide man and van and removal services, including local moves, part-loads, single-item transport, small office moves and related assistance. Availability of specific services may vary depending on date, time, location, access and vehicle availability.

The exact scope of Services for each job will be as set out in the booking confirmation, quotation or verbal agreement recorded by us. Any additional work requested on the day is subject to our agreement, time availability and possible additional charges.

3. Booking Process

All bookings are subject to availability and are not confirmed until we have accepted your request and provided a booking confirmation. Bookings may be taken by telephone, online form or other methods we make available from time to time.

When making a booking, you must provide accurate and complete information, including:

Full collection and delivery addresses.

Details of parking and access restrictions at all addresses.

Floor levels, lifts, stairs and any access limitations.

Approximate inventory of items, including size, quantity and any heavy or unusual items.

Requested date, time and any time constraints.

Any special handling requirements or fragile items.

We reserve the right to amend the quoted price or cancel the booking if the information provided is inaccurate or incomplete, or if we determine that the job cannot be carried out safely or legally.

4. Quotations and Pricing

Quotations may be provided as a fixed price or on an hourly rate basis. The basis of charging will be clearly communicated to you at the time of booking or quotation.

Unless otherwise stated, quotations are based on:

Reasonable access at all addresses.

Standard working hours for the agreed date.

No significant increase in the volume or nature of Goods compared with your description.

Quotes do not include congestion charges, tolls, parking charges, fines, ferry fees or additional expenses unless expressly stated. Such charges, where incurred in providing the Services, will be added to the final invoice.

We reserve the right to adjust our charges if:

There are delays outside our control, including waiting time caused by keys, paperwork or access issues.

The move involves additional flights of stairs, long carrying distances or difficult access not previously disclosed.

There are additional items, dismantling or reassembly not originally agreed.

Work extends beyond the agreed hours or timeframe.

5. Payments and Deposits

We may require a deposit at the time of booking to secure your date and time slot. The deposit amount and due date will be communicated to you when you make your booking.

Unless agreed otherwise in writing, payment of the remaining balance is due immediately upon completion of the Services. For hourly rate bookings, the final price is calculated based on the time recorded by our staff, subject to any minimum charge periods.

Accepted methods of payment will be communicated to you at the time of booking. We reserve the right to refuse to start or continue with the Services if payment terms are not met.

For business and account customers, separate payment terms may apply as agreed in writing. Late payment may incur interest and administrative charges in line with applicable law.

6. Cancellations and Amendments

You may cancel or amend your booking by contacting us as soon as possible. Cancellations and changes are only effective once we have confirmed receipt of your request.

We may apply the following cancellation charges:

If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion.

If you cancel between 24 and 72 hours before the scheduled start time, we may retain part or all of your deposit to cover our costs.

If you cancel less than 24 hours before the scheduled start time, we may charge up to the full estimated price of the booking.

If you wish to change the date, time or scope of your booking, we will use reasonable efforts to accommodate your request, subject to availability. Changes may result in a revised quotation or additional charges.

We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness or safety concerns. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected booking, and we will not be liable for any consequential loss.

7. Customer Responsibilities

You are responsible for:

Ensuring that you or an authorised representative is present at both collection and delivery addresses to supervise, give instructions and sign any relevant paperwork.

Providing accurate instructions and ensuring that all items to be moved are clearly identified.

Packing and securing your Goods appropriately, unless you have specifically arranged for packing services.

Ensuring that all fragile, valuable or special items are clearly labelled and brought to our attention.

Arranging and paying for any necessary parking permits, suspension of parking bays or access permissions.

Ensuring safe and reasonable access to the property, including clearing walkways and driveways of obstacles where reasonably possible.

Complying with all applicable laws and regulations, including those relating to prohibited items and waste.

If you fail to fulfil your responsibilities, we may refuse to carry certain items, impose additional charges or, in extreme cases, cancel the job. You will remain liable for any costs incurred.

8. Items We Do Not Carry

We will not transport any items that are illegal, dangerous or unsuitable for carriage in a standard removal vehicle, including but not limited to:

Illicit substances or items of unlawful possession.

Explosives, firearms, ammunition or weapons.

Gas cylinders, flammable liquids, chemicals or hazardous materials.

Perishable or frozen food that may deteriorate.

Animals, pets or live plants that may be damaged in transit.

Any items which we reasonably believe may pose a risk to our staff, vehicles, property or other Goods.

We reserve the right to refuse carriage of any item at our discretion. If prohibited items are transported without our knowledge, you will be solely liable for any loss, damage, penalty or claim arising.

9. Waste and Rubbish Regulations

We are a removal and transport service and not a licensed waste carrier unless otherwise stated. We cannot remove or dispose of household rubbish, construction waste, hazardous waste or items intended solely for disposal unless this has been agreed as a specific service in compliance with applicable waste regulations.

Where we agree to remove items for disposal, you confirm that you are the owner of those items or have full authority to dispose of them. You also agree that the items do not contain hazardous or prohibited materials.

Any disposal charges, recycling centre fees or related costs will be added to your invoice. You are responsible for providing accurate information about the condition and nature of items to be removed. If items are found to be unsuitable for disposal through normal channels, we may return them to you or charge you for specialist disposal.

You agree not to request or require us to dispose of waste or items in any manner that would breach local or national waste regulations.

10. Loading, Transport and Delivery

We will use reasonable care and skill in handling, loading, securing, transporting and unloading your Goods. Our staff will determine how Goods are loaded and positioned in the vehicle to ensure safety and compliance with road regulations.

You must inspect the vehicle before departure if you wish to ensure that all intended items have been loaded. We are not liable for items left behind at the property unless this is due to our negligence and you have clearly identified the items to be moved.

Delivery will be to the address specified in your booking. Any further onward movement, additional addresses or last-minute changes are subject to our agreement and may incur extra charges.

11. Delays and Waiting Time

While we will make reasonable efforts to arrive and complete the work within agreed time windows, timings are estimates and not guaranteed. External factors such as traffic, road works, parking and weather conditions may cause delay.

If delays occur that are outside our reasonable control, we are not liable for any consequential loss or expense you may incur. Where delays are caused by you, including waiting for keys, paperwork, or lack of access, we may charge for waiting time at our standard hourly rate, subject to any minimum charge.

12. Liability for Loss or Damage

We will take reasonable care of your Goods while they are in our custody and control. However, our liability for loss or damage is subject to the following terms and limitations.

We will not be liable for:

Normal wear and tear, scratching, scuffing or minor damage that may reasonably be expected during removals.

Damage to items that were not adequately packed by you, unless we have provided the packing service.

Damage to fragile items such as glass, mirrors, artwork, china, electrical items or appliances that are not suitably protected, or where they have inherent defects.

Damage arising from disassembly or reassembly of furniture or equipment, unless caused by our negligence.

Loss or damage to Goods not listed or declared at the time of booking.

We are not liable for any indirect or consequential loss, including loss of profits, loss of earnings, loss of data or loss of opportunity. Our total liability for any claim arising out of or in connection with the Services shall not exceed the amount paid or payable for the specific job in question, unless otherwise required by law.

You must notify us in writing of any visible loss or damage as soon as reasonably possible and in any event within a reasonable time after completion of the Services. Failure to do so may affect our ability to investigate or resolve your claim.

13. Property Damage

We will take reasonable care to avoid damage to property, including floors, walls and fixtures, while carrying out the Services. However, you are responsible for protecting floors, carpets and vulnerable surfaces if you have specific concerns.

We are not liable for damage to property where:

The risk arises from your instructions against our advice.

Access is unusually tight or hazardous, and you have requested that we proceed regardless of the risk.

Existing defects, wear or structural issues contributed to the damage.

Any claim for damage to property must be reported to us as soon as reasonably possible and supported by evidence.

14. Insurance

We maintain appropriate insurance policies for our activities as required by law. These policies may provide cover for certain types of loss or damage, subject to policy terms, exclusions and limits.

We recommend that you maintain your own household or business insurance to cover your Goods during removal, as our liability is limited by these terms. You should check with your insurer whether your policy provides cover during transit or removal.

15. Complaints and Disputes

If you are dissatisfied with any aspect of our Services, you should raise the matter with our representative as soon as possible so that we have the opportunity to resolve the issue on the day where practicable.

For formal complaints, you should contact us with full details of your concern, the date of the job and any supporting evidence. We will investigate and aim to respond within a reasonable timeframe.

Both parties agree to act in good faith to resolve disputes promptly and amicably where possible. If a dispute cannot be resolved directly, either party may pursue any rights and remedies available under English law.

16. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, strikes, lockouts, civil unrest, pandemics, acts of terrorism or governmental restrictions.

In such circumstances, we may suspend or reschedule the Services without liability, except that we will refund any payments made for Services we are unable to perform.

17. Data Protection and Privacy

We will collect and use your personal information only as necessary to provide the Services, process payments, manage bookings, and comply with legal obligations. We will take reasonable steps to keep your information secure and will not sell your details to third parties.

By using our Services, you consent to the processing of your personal data for these purposes. You may contact us to request access to, correction or deletion of the personal information we hold about you, subject to legal requirements.

18. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. If we make material changes that affect your existing booking, we will inform you where reasonably possible.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed removed, and the remaining provisions shall continue in full force and effect.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Man with Van Harrow.

By making a booking or otherwise using our Services, you acknowledge that you have read, understood and agree to these Terms and Conditions.