Terms and Conditions for Man With Van Harrow
These Terms and Conditions set out the basis on which Man With Van Harrow provides moving, transport, and related removal services to customers. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging a service. They are designed to ensure clarity, fairness, and a smooth experience for both parties. In these terms, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” refer to the customer, whether an individual, household, landlord, business, or authorised representative.
These terms apply to all types of bookings, including single-item moves, full or partial property relocations, collection and delivery jobs, loading and unloading assistance, and associated transport services. They also apply to any add-on services agreed in advance, such as waiting time, dismantling, reassembly, or special handling, unless a separate written agreement states otherwise. If any part of these terms is unclear, the customer should request clarification before the booking is confirmed.
We reserve the right to amend these terms from time to time. The version in force at the time of booking will normally apply to that booking, unless a later change is required by law or agreed in writing. Updates may reflect changes in pricing structures, operational processes, legal requirements, or safety standards. No variation to these terms will be valid unless agreed by both parties in writing or clearly confirmed through the booking process.
All services are subject to availability and to the accuracy of the information provided by the customer. The service described in the quotation is based on the details supplied at the time of enquiry, including the volume of items, access conditions, number of staff required, timing, and any special requirements. If these details change before or during the job, additional charges may apply. We may also need to adjust the vehicle size, staffing, or schedule if the original information proves incomplete or inaccurate.
Booking Process
To book Man With Van Harrow, you must provide sufficient information for us to assess the job properly. This usually includes the collection and delivery addresses, preferred date and time, an overview of items to be moved, access details, and any restrictions such as stairs, parking limitations, lifts, long carries, or fragile goods. Once we have reviewed the information, we may issue a quotation or an estimated price, depending on the nature of the service.
Bookings are only confirmed when we have accepted the request and, where required, received any deposit, booking fee, or written confirmation from you. A confirmed booking creates an agreement for us to attend and carry out the service, subject to these terms. You are responsible for checking the booking details carefully, including dates, times, addresses, and the scope of work. If there is any error, you must notify us promptly so that corrections can be made before the scheduled date.
Payments
Unless otherwise agreed in writing, payment is due on completion of the service and must be made in full without deduction, set-off, or counterclaim. We may require a deposit or advance payment to secure the booking, particularly for larger jobs, short-notice work, or services requiring specific equipment or staffing. Any deposit paid may be non-refundable, subject to the cancellation terms set out below.
Accepted payment methods will be confirmed during the booking process. If payment is made by bank transfer, card, cash, or another agreed method, it must be completed in accordance with the instructions provided. Any bank or transfer fees charged by your provider remain your responsibility. Where invoices are issued, they must be paid by the due date shown on the invoice. Late payments may result in additional charges, reasonable recovery costs, and, where applicable, interest in line with the Late Payment of Commercial Debts (Interest) Act 1998 for business customers or other applicable legal rights.
If the service takes longer than anticipated because of additional items, waiting time, access issues, or changes requested by you, we may charge extra in accordance with our pricing structure or the revised quotation. Any additional costs should be settled promptly. We may suspend or withhold further services until outstanding sums are paid in full.
If you are paying on behalf of a business or organisation, you confirm that you have authority to enter into the booking and to make the required payment. Where a purchase order, internal approval process, or third-party payment arrangement is used, it remains your responsibility to ensure payment is made on time. Failure by a third party to pay does not remove your liability unless we have expressly agreed otherwise in writing.
Cancellations and Rescheduling
You may cancel or reschedule a booking, but charges may apply depending on the notice given and the resources already committed to the job. If you cancel well in advance, we may agree to waive the fee or retain only any non-refundable deposit. If you cancel at short notice, especially on the day of the booking or after our vehicle and crew have been dispatched, you may be charged in full or in part for lost time, travel, and labour costs. The exact amount will depend on the circumstances and the stage at which the cancellation occurs.
If you wish to reschedule, we will do our best to accommodate a new date, but availability cannot be guaranteed. Rescheduling may be treated as a cancellation followed by a new booking if the original slot is no longer available or if the scope of work changes significantly. We are not responsible for costs incurred by you due to cancellation or delay, including alternate transport, storage, or third-party charges, unless required by law or expressly agreed in writing.
We may cancel or postpone a booking if access is unsafe, the information supplied is materially inaccurate, payment terms have not been met, weather conditions make it unsafe to proceed, or circumstances beyond our control prevent us from performing the service. In such cases, we will aim to notify you as soon as reasonably possible and may offer an alternative date if available. Our liability for cancellation will be limited to refunding any amount paid for the cancelled portion of the service, unless the law provides otherwise.
Service Standards and Customer Responsibilities
You must ensure that the premises and access routes are ready for the agreed service time. This includes arranging parking where necessary, securing permissions, and making sure that items are packed or prepared to the level agreed. Unless we have agreed to provide packing services, you are responsible for protecting fragile, valuable, or sentimental items. We are not obliged to move items that are unsafe, prohibited, unlawfully obtained, or likely to cause damage to property, persons, or the vehicle.
The customer must be present, or must have appointed an authorised adult representative, at both collection and delivery unless we have agreed otherwise. You should check all items before departure and again on delivery. Any issues should be reported promptly. If you instruct us to leave goods unattended, or in a location not directly supervised by you, this will be at your own risk unless we agree in writing to different arrangements.
Liability
We will take reasonable care when handling your items and carrying out the service. However, our liability is limited to losses or damage caused directly by our negligence, breach of contract, or failure to exercise reasonable skill and care. We will not be liable for indirect or consequential losses, loss of profit, loss of business opportunity, loss of income, or any other financial loss that is not a direct result of our actions, except where such exclusion is not permitted by law.
We are not responsible for damage arising from items that were not properly packed, secured, or labelled, nor for pre-existing defects, wear and tear, hidden weaknesses, or items of special value not declared in advance. Glass, artwork, antiques, electrical items, and other fragile goods should be declared before the service. If you require enhanced protection or specific handling, this must be agreed beforehand. Any claim for damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after discovery.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded. If we are found liable, our total liability shall normally be limited to the lower of the replacement value of the affected item or the amount paid for the specific service giving rise to the claim, unless a different limit is required by law or expressly agreed in writing.
Waste Regulations
Where our service includes disposal, clearance, or removal of waste, both parties must comply with applicable UK waste legislation, including the Environmental Protection Act 1990, the Duty of Care regulations, and any relevant local authority rules. Waste must be described accurately at the time of booking. We may refuse to collect certain materials if they are hazardous, restricted, illegal, contaminated, or require specialist disposal arrangements. This includes, but is not limited to, asbestos, chemicals, medical waste, pressurised containers, paint in large quantities, gas cylinders, and other controlled substances.
If we are removing waste on your behalf, you confirm that you own the waste or are authorised to arrange its removal, and that the waste has not been illegally dumped or mixed with prohibited substances. You also acknowledge that some waste may require transfer notes, recycling records, or evidence of lawful disposal. You agree to provide accurate information so that waste can be handled lawfully and responsibly. Any false or incomplete description of waste may result in refusal of service, additional charges, or termination of the booking.
We reserve the right to segregate, sort, load, or decline items where required for compliance, safety, or operational reasons. If waste is presented in a way that breaches legal requirements or creates an unreasonable risk, we may stop work until the issue is resolved. You will remain responsible for any costs associated with lawful disposal, including specialist handling fees where applicable.
Delays, Force Majeure, and Access Issues
We are not liable for delays or failure to perform the service caused by events beyond our reasonable control, including severe weather, road closures, traffic incidents, vehicle breakdowns, accidents, strikes, public emergencies, fire, flood, or acts of government or third parties. In such circumstances, we will take reasonable steps to continue the service where possible or arrange an alternative time. Any delay caused by circumstances outside our control will not usually entitle you to compensation, provided we have acted reasonably.
If access to the premises is restricted, unsafe, or unavailable, or if parking is not suitable for the vehicle required, we may charge waiting time, parking costs, additional labour, or abortive visit fees. If we cannot complete the job because access problems were not disclosed in advance, this may be treated as a customer cancellation. You should therefore ensure that any access limitations are explained before the booking is confirmed.
We may also pause or stop work if we believe continuing would breach safety requirements or law, or expose us, you, or third parties to unreasonable risk. In that event, any decision to resume will be based on safety and practicality, and additional charges may apply for the extra time involved.
Customer Property and Items Left Behind
We are not obliged to remove items that were not included in the agreed scope of work. If additional items are discovered on the day, we may either decline to move them or quote an extra charge. Items left behind, returned, or stored temporarily in accordance with your instructions remain your responsibility, including any risks associated with storage, retrieval, or onward delivery. It is your responsibility to ensure that nothing of value is left behind accidentally.
Where items are disassembled, bundled, or packed by us with your agreement, we will take reasonable care but cannot guarantee that every item can be reassembled exactly as before unless this has been expressly included in the service. We are not responsible for items that cannot be reinstalled due to missing fittings, manufacturer restrictions, or pre-existing damage. If you require specialist handling for pianos, safes, oversized furniture, or similar items, this must be discussed beforehand.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled to bring proceedings in another part of the United Kingdom under applicable law. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you are booking on behalf of another person or organisation, you confirm that you have authority to bind that party to the agreement. These terms form the complete agreement between the parties in relation to the service, unless modified in writing. No statement made by any representative will form part of the contract unless expressly confirmed in writing.
Nothing in these terms affects your statutory rights as a consumer where applicable. We will always aim to provide a professional, transparent, and lawful service. However, it remains your responsibility to ensure that the booking details are accurate and that the service can be carried out safely, legally, and without unnecessary delay.